FAQS
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1 Contact
2 Commissions, Collaborations & Wholesale
PRINTS
3 Drawings, creative tools & process
4 Paper & Ink
5 Production & Sizes
6 Payment
SHIPPING & RETURNS
7 Packaging
8 Shipping
9 Timeline Estimates: Order to Delivery
10 Returns
First, thank you.
We are a small business creating & printing in our tiny home studio in Honolulu, Hawaiʻi.
Thank you in advance for your patience [we are not Amazon speed], your business, and for finding the joy and humor in our work, it means a lot.
1 Contact
Any questions: ariel@junjundrawdraw.com
Orders / Shipping / Returns / Inquiries
Please see the additional information below related to your question.
We process orders from Mondays to Thursdays. We respond to emails within this timeframe.
2 Commissions, Collaborations & Wholesale
Please send me an email. Would love to hear from you.
PRINTS
3 Drawings, creative tools, & process.
All work is © JunJunDrawDraw. Images may not be reproduced, resold, or used without written consent.
I work both with physical pen/ink and digitally with an iPad [Procreate app]. All of our print products are printed and prepared in our home studio.
Colors can vary slightly when viewed from the screen vs. printed on paper - the reality of working with different media, formats & equipment.
4 Paper & Ink
Made in the USA
Acid-free paper
Weight: 300gsm + Thickness 18 mil
Intended for long-term display [archival quality].
100% fiber from cotton linters or “recovered fibers,” aka re-using material that would have become waste. We love it for its bright white, semi-smooth quality.
Epson Surecolor P700 Printer with UltraChrome PRO10 Ink.
Archival quality ink & printing [interchangeably used with Giclée printing]. These pigment-based inks are resistant to fading for up to 90+ years.
5 Production & Sizes
We currently carry:
Small: 5x7 art prints / matted 8x10 inch
Medium: 8x10 art prints / matted 11x14 inch
Large: 11x14 art prints / no matting
Greeting Cards: 4.25x5.5 inch
Frames are not included.
We print items as orders come.
6 Payment
For payments online, we offer:
Stripe: Accepts all major debit and credit cards from customers in every country.
Paypal
SHIPPING & RETURNS
7 Packaging
For Art prints and Original drawings:
Packaged in a clear plastic sleeve, backed by a 30pt chipboard sheet, inside a flat rigid mailer. This is very common within the industry and effective.
We try our best to be mindful of our footprint. However, being on an island, we still depend on imported items. We continue to look for the best way in the meantime.
Made in the USA - as much as we can. Local first, before sourcing/importing. From the art, the material, businesses, etc.
8 Shipping
We offer free shipping to our customers.
We use USPS Ground Advantage. It’s slower but affordable enough for us to subsidize.
We deliver within the USA only.
9 Timeline Estimates: Order to Delivery
BIG PICTURE: Please allow 2-4 weeks for processing & delivery.
STEP 1 Processing: Print, package order in our home studio: Average 2-5 days
STEP 2 Delivery : USPS Ground Advantage
Within the Hawaiʻian Island = 2+ days
Hawaiʻi to Mainland USA = 5+ days
10 Returns
All sales are final.
The only exceptions are made for those who receive damaged or incorrect items. Please email JunJunDrawDraw first before mailing returns. We deal with returns on a per-item basis.
Customers must contact JunDraw via email within 30 days of receiving your item. No returns, exchanges, or refunds after 30 days.
We do not cover shipping costs for returns/exchanges.
No returns for worn or washed items. No returns for previously exchanged items.
We cannot accept exchanges or returns unless the item arrives damaged because our items are made to order.
Please send an email with the following information:
1 Name on the order
2 Order number
3 Reasons for return or exchange
There may be instances where the return of the product is not necessary.